Billing and cancellation
Each machine has its own subscription. Open Manage billing from the server or team billing page to update your card, see invoices, or cancel.
What a plan pays for
A plan pays for one machine at its chosen size. You can change the game on it whenever you like; the subscription stays with that machine and its plan.
Manage payment
- Open the server or team billing page.
- Choose Manage billing.
- Update your card, view invoices, or cancel.
Changing plans
To move to a smaller plan, or move a world to a different setup, contact support and we will handle it for you so nothing is lost.
Cancellation and retention
You can cancel anytime and keep playing through the time already paid for. After cancellation your world is kept on the machine for a 30-day grace period: resubscribe in that window and it comes back instantly. Your backups are kept for those 30 days too. After that the world is saved to the Vault rather than deleted, even if your Vault is full, and its backups are deleted.
Saved versions in the Vault stay while a plan or Vault Keeper funds your team. With nothing funding it, they are kept for 30 days, then deleted. We email you first: when the 30 days start, a week before, and the day before, each with a download link.
If you want to stop paying for the machine but keep a server ready to wake later, review Vault and parking before canceling.
Refunds
Your first purchase includes a 72-hour, no-questions-asked refund window. After that, fees already paid are not refunded or prorated, though we may offer credits at our discretion.
Bedrock Edition servers are the exception while Bedrock is in beta: you can cancel one at any time during the beta for a refund of your unused time, from the server's Plan and machine page.
Payment failures
If payment fails, the server may be suspended until billing is fixed. Update the payment method from Manage billing, then contact support if the server does not recover after the payment is current.