Troubleshooting

Start with the symptom that matches what you see. Most Minecraft hosting problems come from status, version mismatch, whitelist settings, file changes, or billing state.

Cannot connect

Copy the address again from Connect to your server.
Confirm the server is running, not provisioning, suspended, parked, or deleted.
Check that your Minecraft client version matches the server.
If whitelist is enabled, confirm your exact username is whitelisted.
Try the direct host and port if the friendly address does not resolve.

Setup is stuck

New servers can spend a few minutes provisioning. If setup fails or sits unchanged for longer than expected, check the status page, then contact support with the server name and the time it was created.

Checkout or creation is blocked

Checkout is blocked when there is no placement for the selected region, tier, and plan. Pick another available plan, join the waitlist for coming soon regions, or contact support if you expected capacity to be available.

A mod, plugin, or config broke startup

Open Console and read the latest startup error.
Remove the last add-on or config change you made.
Restart the server.
Restore a backup if the server still fails and you need to get back online quickly.

Upload, import, or extract failed

Check the per-file upload limit shown in Files, confirm the URL is a direct download link from an allowed host, and use one complete archive. Split archives are not supported.

The wrong world loaded

Open Worlds, confirm the active world folder, restart the server, and restore a backup if a recent extraction overwrote the wrong files.

Payment failed or server is suspended

Use Manage billing to update payment. See Billing and cancellation for what happens after failed payment or cancellation.

What to send support

Server name or address.
What you clicked or changed right before the issue.
The exact error text from Minecraft, Console, or the page.
Your Minecraft version and loader, if using mods.
A screenshot if the page state is hard to describe.