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Run your Minecraft server without guessing

Step-by-step guides for creating a server, joining it, running it, fixing it, and handling billing.

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Troubleshooting

Start with the symptom that matches what you see. Most Minecraft hosting problems come from status, version mismatch, whitelist settings, file changes, or billing state.

Cannot connect

  1. Copy the address again from Connect to your server.
  2. Confirm the server is running. It will not accept players while it is still building, suspended, parked in the Vault, or deleted.
  3. Check that your Minecraft client version matches the server.
  4. If whitelist is enabled, confirm your exact username is whitelisted.
  5. Try the direct host and port if the friendly address does not resolve.

Bedrock players joined but cannot chat

They can move, build, and appear in the player list, but nothing they type shows up, and their screen says chat is disabled because of a missing profile public key. A Bedrock player has no Java chat signature, so a server that enforces signed chat blocks their messages.

Turning crossplay on from the Network tab sets this correctly for you. If you turned crossplay on before we did that, or you edited the file yourself, open Properties, set enforce-secure-profile to false, and restart the server. There is more on what that changes in Connect to your server.

The whitelist will not take a Bedrock player

The normal whitelist command checks the name against Mojang, and a Bedrock gamertag is not there, so it fails or whitelists the wrong person. From the console, use Floodgate's command instead: fwhitelist add Gamertag, with no dot in front of the name.

The dot is only for commands aimed at a player who is already in game, where they are .Gamertag. If the gamertag still will not take, turn the whitelist off for a moment and let them join once so the server records them, then add them and turn it back on.

Setup is stuck

A new server takes a few minutes to build. If it fails or sits unchanged for longer than that, check the status page, then contact support with the server name and the time you created it.

A plan would not let you check out

If a plan is greyed out or will not take payment, it is usually full in that region for the moment. Pick another size, pre-order or join the waitlist for a region that is not live yet, or contact support and we will help.

A mod, plugin, or config broke startup

  1. Open Console and read the latest startup error.
  2. Remove the last add-on or config change you made.
  3. Restart the server.
  4. Restore a backup if the server still fails and you need to get back online quickly.

Upload, import, or extract failed

Check the per-file upload limit shown in Files, confirm the URL is a direct download link from an allowed host, and use one complete archive. Split archives are not supported.

The wrong world loaded

Open Worlds, confirm the active world folder, restart the server, and restore a backup if a recent extraction overwrote the wrong files.

Payment failed or server is suspended

Use Manage billing to update payment. See Billing and cancellation for what happens after failed payment or cancellation.

What to send support

  • Server name or address.
  • What you clicked or changed right before the issue.
  • The exact error text from Minecraft, Console, or the page.
  • Your Minecraft version and loader, if using mods.
  • A screenshot if the page state is hard to describe.
Still stuck? Try Troubleshooting, or contact support.